Google Links

Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Conduct quality check of completed work
   • Completed work is checked for compliance with workplace procedures and manufacturer, supplier or customer specifications according to size and importance of job
   • Quality inspection documentation is completed according to workplace procedures
   • Documents relating to outcomes of quality checks are kept according to workplace procedures or quality system requirements
2. Report on the quality of work outcomes and processes
   • Outcomes of quality checks are assessed against workplace performance indicators
   • Problems relating to quality of outcomes and processes are identified and documented according to workplace procedures
   • Information relating to quality of work outcomes and processes is provided to appropriate persons on a regular basis
3. Generate improvements to work outcomes and processes
   • Staff are encouraged to contribute ideas and possible solutions to address identified quality issues
   • Options for solving quality issues are generated and benefits of each option evaluated
   • Recommended solutions to quality issues are discussed with and reported to supervisor
4. Conduct quality check of completed work
   • Completed work is checked for compliance with workplace procedures and manufacturer, supplier or customer specifications according to size and importance of job
   • Quality inspection documentation is completed according to workplace procedures
   • Documents relating to outcomes of quality checks are kept according to workplace procedures or quality system requirements
5. Report on the quality of work outcomes and processes
   • Outcomes of quality checks are assessed against workplace performance indicators
   • Problems relating to quality of outcomes and processes are identified and documented according to workplace procedures
   • Information relating to quality of work outcomes and processes is provided to appropriate persons on a regular basis
6. Generate improvements to work outcomes and processes
   • Staff are encouraged to contribute ideas and possible solutions to address identified quality issues
   • Options for solving quality issues are generated and benefits of each option evaluated
   • Recommended solutions to quality issues are discussed with and reported to supervisor

Range Statement

This section specifies work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included. Bold italicised wording, if used in the performance criteria, is detailed below.

There is no Range of Conditions for this unit.

---

Performance Evidence

Before competency can be determined, individuals must demonstrate they can perform the following according to the standards defined in this unit’s elements, performance criteria and foundation skills:

conduct a quality check of three different workplace activities

for the above activities:

analyse the extent to which work outcomes or processes meet expected quality outcomes

document one recommendation for improvement to a process or procedure.

---

Knowledge Evidence

Individuals must be able to demonstrate knowledge of:

key features of basic quality concepts, including:

taking responsibility for own work

getting it right the first time

reducing variability

achieving customer satisfaction

key features of workplace quality systems and procedures, including:

work instructions

safe work procedures

product specifications

equipment maintenance schedules

loss and damage control systems covering personal injury, plant, equipment and materials

work planning processes and performance indicators, including:

measures to avoid wastage

processes to ensure a ‘right first time’ approach

judging internal and/or external customer satisfaction

procedures for carrying out technical quality inspections, including:

identifying relevant quality specifications or performance indicators

assigning rankings to quality specifications or performance indicators

measuring performance against quality specifications or performance indicators

documenting quality inspections, including non-compliance reports

common procedures for improving work outcomes and processes, including:

empowering workers

eliminating valueless processes

improving training

establishing goals

implementing gradual changes.

---